VANLIGA FRÅGOR

FAQ

WHEN CAN I CHECK IN AND OUT?

Please see your booking confirmation for your check in and check out times.

WHEN DO I HAVE ACCESS TO THE SPA?

Please see your booking confirmation for your Lido Club & Spa times.

WHEN IS THE SPA OPEN?

09.00am to 00.00pm.

WHAT DOES THE SPA ENTRY CHARGE INCLUDE?

Swimming in the heated indoor pool, Jacuzzi, dry saunas, relaxation suite and outdoor hot springs. You also have access to the gym. From May to late September you can also swim in our heated outdoor pool.

WHEN IS THE LATEST I CAN BOOK SPA TREATMENTS?

As early as possible, and preferably at least 1 month before arrival.

CAN TWO TREATMENTS BE GIVEN AT THE SAME TIME IN THE SAME ROOM?

Yes, we offer duo treatments in our duo room.

ARE CHILDREN WELCOME AT THE HOTEL AND SPA?

Children are naturally welcome in the hotel in general, but the minimum age in our spa facility is 16 years. Children are welcome to use our outdoor heated pool in summer.

DOES THE HOTEL HAVE A LIFT?

Yes, we do have a lift that will give you access to most of our hotel, but not every room si accessible by lift so please let us know before arriving if you have trouble walking in stairs so we can allocate a suitable room for you.

DO YOU PROVIDE FREE PARKING?

Yes, we have a free outdoor car park on site. Our security contractors patrol frequently at night.

ARE DOGS WELCOME?

Yes, in some of our rooms, with a supplement of SEK 300 per night.

DO I NEED TO BOOK A TABLE IN THE RESTAURANT?

If you have booked a package that includes dinner, you are guaranteed a table at one of the sittings. To be sure of getting the time you prefer, we recommend that you book in advance. We have seatings 5.30-9.00pm.

WHAT IS INCLUDED IN DINNER?

A two- or three-course set menu, depending on the package, created by our kitchen according to season. If you have special dietary requirements, please let us know in good time before you arrive.

ARE THERE LACTOSE-FREE OR VEGETARIAN OPTIONS?

Yes, just let us know when booking so we are well prepared. Please also let us know also in advance if you have any allergies, are pregnant – or anything else our kitchen should know about.

IS LUNCH SERVED AT THE HOTEL?

Yes, lunch is served in Port.